Thank you for shopping at BashGem.cfd, operated by BashGem LLC.
We want your shopping experience to be easy, enjoyable, and stress-free.
If you are not satisfied with your purchase, please review the refund and return guidelines below.

For questions or help, contact us:
📧 ask@bashgem.cfd
📞 530-945-4642

1. Returns Eligibility

We accept returns for most unused and unopened party & event supplies within:

➡️ 30 days from the date of delivery

To be eligible for a return:

• The item must be unused and in original condition
• Packaging must be intact and unopened
• Product must not show wear, damage, or signs of use
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be approved.

2. Non-Returnable Items

Due to hygiene, safety, and event-use reasons, we cannot accept returns for:

• Opened party supplies
• Used decorations or event accessories
• Customized or personalized items
• Disposable items that have been opened
• Items labeled as Final Sale
• Gift cards

3. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Missing items
• Incorrect

You must contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos or videos of the issue
• A brief description of the problem

We will quickly provide a replacement, store credit, or full refund at no cost to you.

4. Refund Process

When your return is received and inspected:

• You will be notified of approval or denial
• Approved refunds will be issued to your original payment method

Refund Processing Time:

3–7 business days, depending on your bank or payment service.

5. Return Shipping Costs

✔ BashGem Covers Shipping

If the item is defective, damaged, or incorrect.

✔ Customer Covers Shipping

For returns due to:

• Change of mind
• Ordered wrong item
• No longer needed
• Event date passed

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.
If your order has already been processed or shipped, cancellation is no longer possible.

You may request a return after receiving your item (if eligible).

7. Exchanges

Exchanges are available only for damaged, defective, or incorrect items.
For all other reasons, please return the item (if eligible) and place a new order.

8. Late or Missing Refunds

If your refund has not arrived:

1. Check your bank account
2. Contact your credit card provider
3. Contact your bank

If you still need assistance, email ask@bashgem.cfd.

9. Contact Us

For refunds, returns, or inquiries:

BashGem LLC
1948 Spruce Cir
Anderson, CA 96007
📧 ask@bashgem.cfd
📞 530-945-4642
🌐 https://bashgem.cfd